Frequently Asked Questions (FAQ)
Here you will find answers to the most common questions about our products, orders, and services.
What is Baltic amber?
Baltic amber is a natural fossilized tree resin formed over millions of years. It is known for its warm colors, lightweight feel, and unique natural patterns, making each piece one of a kind.
Are all your products handmade?
Yes, most of our jewelry is carefully handcrafted. This ensures uniqueness, attention to detail, and high-quality finishing in every piece.
Will my item look exactly like the photo?
Because amber is a natural material, each piece has its own unique color, shape, and inclusions. Your item will be very similar to the photo, but never identical.
How long does shipping take?
Estimated delivery times:
- Lithuania: 1–3 business days
- Europe: 3–7 business days
- International: 7–14 business days
Delays may occur due to courier or customs processes.
Do you offer free shipping?
Free shipping may be available during promotions or for certain order amounts. Please check the checkout page for current offers.
Can I return my order?
Yes, you can return your order within 14 days of receiving it, provided the item is unused and in original condition. Please see our Returns & Refunds policy for details.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number so you can follow your delivery.
Do you ship internationally?
Yes, we ship worldwide. Delivery times and costs depend on the destination country.
What payment methods do you accept?
We accept secure online payments via available payment providers (e.g. card payments and other supported methods shown at checkout).
How should I care for amber jewelry?
To keep your amber jewelry in good condition:
- Avoid contact with chemicals, perfumes, and cosmetics
- Store separately from harder materials to prevent scratches
- Clean gently with a soft cloth
Is amber fragile?
Amber is softer than many gemstones, so it should be handled with care. However, with proper use and storage, it will last for many years.
Contact
If you have any additional questions, feel free to contact us — we are happy to help.